Patrick Ferranco is a seasoned solutions and services leader currently serving as the Director of Professional Services at NICE, where they lead teams in delivering cloud-based solutions focused on customer experience and workforce optimization. With over 10 years of experience, Patrick has demonstrated a commitment to helping clients enhance their business outcomes and customer satisfaction. Prior to their role at NICE, Patrick served as a Consultant for San Miguel Corporation, worked as a Project Manager at JPMorgan Chase & Co., and held positions at Trends & Technologies, Inc. and Atos as a Workforce Management Analyst.
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