Pedro Rego, MBA, is currently a Principal Technical Account Manager at NICE CXone, where they focus on building partnerships to enhance customer success and drive growth. With 20 years of experience in IVR development and support in the contact center industry, Pedro has previously held roles at Capgemini, Logicalis Brasil, and Wittel, highlighting expertise in account management and technology implementation. As a dual-national from Brazil and Portugal, they are also pursuing dual degrees in Computer Network and an MBA in Information Technology.
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