Prakash Hole is currently the Director of Professional Services, CX at NiCE, a position held since 2025. With over 18 years of experience in service delivery, project management, and customer management, Prakash has a diverse background in unified communication, data networking, contact centers, and IT infrastructure. Previously, Prakash served as a Professional Services Manager at NICE Ltd from 2016 to 2023 and as an Operations Manager at Tech Mahindra from 2013 to 2023. Prakash began their career as a Senior Technical Support Engineer at Avaya from 2010 to 2013. Prakash is also pursuing a Senior Management Program at Accredian, set to conclude in 2026.
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