Pramod Raina is an Engineering Head with over 21 years of experience in software design, IT operations, and delivery in the CX domain. Currently serving as the Director of Engineering at NICE Ltd, Pramod leads initiatives in cloud contact center software and knowledge-based AI platforms. Their career includes roles at Convergys, Infosys, and several other companies, where they built high-performance teams and delivered innovative products across various industries, including CRM and telecommunications. Pramod holds a position at Tyndale Bisco, continuing their educational journey.
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