Raghav Jha is a Tech Lead Professional Services Engineer at NICE Ltd., where they have been involved since 2016. They previously worked as a Telecommunications Engineer at AGC Networks Ltd. and held technical support roles at Innovatia and Orange Business Services. Raghav holds a Bachelor of Engineering in Electronics and Telecommunications Engineering from KJ Somaiya College of Engineering and Information Technology, which they completed in 2011. Additionally, Raghav possesses an ITIL Foundation certificate in IT Service Management.
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