Ray Waldheim is a seasoned professional with over 20 years of experience in the telecommunications and contact center technology sectors. They currently serve as the Manager of Product Management at NICE, focusing on customer satisfaction and product implementation. In past roles, Ray has excelled in various positions, including Senior Telecom Engineer at CompuCredit and Director of Product Management at LiveVox, where they managed high-volume client implementations and provided technical support. Ray holds a BA in Political Science from Mercer University, which they completed in 1997.
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