Raymond Kwan is a Designated Support Engineer at NICE CXone since September 2022, bringing extensive experience in technical support and account management from previous roles at 8x8. At 8x8, Kwan served as both an Enterprise Technical Support Engineer and a Technical Account Manager from May 2014 to August 2022, focusing on resolving technical issues related to hosted communications products and maintaining trusted relationships with customers. Kwan was instrumental in identifying opportunities for support delivery improvements, ensuring high customer satisfaction, and managing escalations effectively through remote troubleshooting.
This person is not in the org chart
This person is not in any teams
This person is not in any offices