Richard Boice

Richard Boice is a Senior Technical Account Manager at NICE CXone since September 2021, where responsibilities include managing relationships with assigned accounts and overseeing the implementation of new customers onto the CXone platform. Prior to this role, Richard served as a Senior Principal Account Manager at eLoyalty, a TeleTech Company, from January 2012 to July 2021, focusing on partnership implementation and account leadership within the managed services team. Additional experience includes roles as Operations Manager at Eloyalty Corp, System Engineer II at Stealth Network Technologies, Call Center Manager at Volt Technologies, and Account Manager at Sykes Enterprises, showcasing a strong background in account management, customer satisfaction, and technical support. Richard's educational background includes an Associate of Arts degree from Southwestern Oregon Community College and studies at the University of North Carolina Wilmington, along with Cisco training.