Richard C. is a seasoned Senior Customer Success Manager with over 24 years of experience in program management and operations. Having held leadership roles at Nortel, Avaya, and NICE, Richard has successfully directed large-scale cloud solutions and global operations, demonstrating a strong aptitude for strategic planning and customer satisfaction. Currently, Richard leads initiatives at NICE, enhancing customer experiences with the CXone platform, while past roles include managing critical projects for clients such as GE Healthcare and Delta Airlines. Richard's expertise lies in operational efficiency, team leadership, and customer engagement across multiple sectors.
This person is not in the org chart
This person is not in any teams
This person is not in any offices