Richard Linn is a Senior Telephony/CaaS Professional Services Engineer with over 15 years of experience in designing and optimizing voice systems for enterprise environments. Currently employed at NiCE, they specialize in integrating NICE CXone, RingCentral, and Genesys Cloud with internal tools and CRMs. Previously, Richard held roles at ICS.cx and ConvergeOne, demonstrating expertise in configuring and troubleshooting PBX, IVR, and VoIP protocols, alongside leading technical support initiatives. They are committed to advancing telephony solutions through effective system integration and process improvements.
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