Rick Carpenter

Rick Carpenter is a seasoned technology professional with a strong background in infrastructure and technical support. Currently serving as a Senior Professional Services Engineer at NICE since April 2022, Rick has previously held various roles at Solera | Auto/Mate Dealership Systems from May 2007 to April 2022, including Sr Infrastructure Engineer and Senior Technical Support Manager. Key responsibilities included managing daily operations of the Technical Support Department, handling escalations through SalesForce, overseeing employee scheduling and training, and coordinating customer installations. Rick's technical expertise encompasses support for Linux servers, printer issues, network management, and AWS, along with a solid foundation in customer service and technical troubleshooting. Rick holds an Associate’s Degree in Computer Science from the University at Albany.