Robert Dutton

Robert Dutton is a seasoned professional with extensive experience in technical services and account management. Currently serving as Senior Manager of Technical Services at NICE CXone since December 2019, Robert focuses on enhancing customer and employee experiences through innovative digital solutions. Prior to this role, Robert held various positions at AT&T from March 1985 to December 2019, including Principal Technical Account Manager and Associate Director within the Service Management Organization, where responsibilities encompassed client interfaces for service delivery, assurance, and billing for a global customer base. Additionally, Robert has experience in project management and process development, having provided expertise in U-verse regulatory complaints and managing enterprise-level telecommunications services. Robert Dutton holds a Bachelor of Science in Information Technology from the University of San Francisco and an Associate of Arts in General Studies from San Jose City College.