Robert Goodwin IV is currently a Staff Implementation Manager at NICE inContact, a position they have held since 2020. Previously, they worked as a Customer Service Representative at FedEx from 2005 to 2008, followed by roles as a Collections Specialist at Chrysler Financial in 2008–2009 and as a Concierge Supervisor at CheapCaribbean.com from 2009 to 2016. Before joining NICE inContact, Robert served as a Global Contact Center Systems Analyst at Apple Leisure Group from 2016 to 2020, where they focused on identifying growth opportunities within call center brands.
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