Robert Miller, MBA, is a performance-driven and innovative manager currently serving as the Lead Professional Services Engineer (Implementation) at NiCE since 2025. With extensive experience in leadership roles at Verizon Wireless and NICE CXone, Robert has built a reputation for effective operations management across Resource Management Centers, supervising approximately 45 Coordinators and Analysts. Robert holds a BS in Biology from Florida State University and an MBA from Nova Southeastern University, showcasing a solid educational foundation that complements their advanced expertise in performance management, workforce management, and client relationship building. Known for strong interpersonal and critical thinking skills, Robert excels in fostering open communication and developing staff for future growth.
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