Ross Stevens has extensive experience in IT service operations, serving as a Cloud Architect and Enterprise Solutions Architect at NICE since March 2010, where responsibilities include SCCM management, VMware Horizon management, and Active Directory management. Previous roles at NICE include Server Administrator for a multi-site environment and Senior Desktop Engineer, focusing on Asterisk PBX support, Active Directory, and server configurations. Prior to NICE, Ross was a Desktop Engineer at Teleperformance USA, overseeing hardware management for a call center. Ross holds an Associate's degree in Electronics and Computer Technology with a concentration in Networking from DeVry University and a high school diploma from Graham High School.
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