Samarpan Roy is a Manager of Technical Support at NICE Ltd, with over 12 years of experience in enterprise call recording and interaction solutions. Previously, they worked at Wipro Technologies as a Project Engineer, specializing in NICE Perform and Siebel CRM support. At NICE Ltd, they held several roles, ultimately rising to Senior Technical Support Engineer, where they demonstrated expertise in customer satisfaction and technical issue resolution. Samarpan holds a Bachelor of Technology in Electronics and Communication Engineering from Heritage Institute of Technology, Kolkata.
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