Samrat Som is a CX Specialist with over 17 years of diverse experience in technical consulting and cloud architecture. They currently serve as a Principal Professional Services Engineer at NiCE and previously held roles at companies such as CloudWave, Genesys, and VoiceFoundry APAC. Samrat completed a Bachelor's degree in Computer Science from BJB College and an MCA from the National Institute of Technology Rourkela. Their career also includes a leadership position at Amdocs and an internship at IBM.
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