Scott Shields is an AI leader and customer experience strategist with over 20 years of experience in sales, management, and business ownership. Currently serving as a Strategic Advisor of AI and CX at NICE, they help Fortune 250 brands modernize customer experience through AI-powered solutions. Previously, Shields held key roles at various companies, including Director of Business Development at RampRate and Sr. Enterprise AI CCaaS Account Manager at Genesys, consistently driving revenue growth and fostering strong client relationships. Additionally, Shields is an active small business owner in real estate, fitness, and automotive industries, bringing an entrepreneurial mindset to every project. They are also pursuing a degree in Biology at Florida State University.
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