Shaun Hewitt is an experienced professional in customer service automation and digital care strategy, currently serving as an Account Executive at NICE since March 2023. Prior to this role, Shaun was a Client Partner for Strategic Accounts at LivePerson from May 2019 to March 2023. Shaun's extensive background includes serving as the Director of Digital Care Strategy & Transformation at Liberty Global from January 2016 to May 2019 and holding various leadership positions at Virgin Media, including Head of eService and Multi-Channel Development Lead. Shaun's career began at Prudential Assurance Company, where a diverse range of roles spanned from Customer Service Specialist to IT Business Relationship Manager, totaling over 18 years of service. Additional experience includes positions at Convergys, Firle Consulting, and Customer Consulting Limited, showcasing a strong foundation in business development and consulting within the customer service sector.
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