Shay Levy served as the Director and Head of Architecture CX Recording at NICE in 2024, where they led a team of 15 architects and oversaw both on-premise and cloud solutions. Prior to this role, Shay held various positions at NICE Systems, including Principal Software Architect from 2019 to 2021, where they managed division architecture and contributed to the design of industry-leading recording systems. Shay's journey in software engineering began as a QA - Unit Tester, progressing through multiple roles to become an Expert Software Architect.
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