Stephen Heath currently serves as a Senior Product Manager at NICE, having held various roles since November 2011, including Principal Technical Account Manager and Senior Technical Success Manager, where responsibilities include ensuring high customer satisfaction and retention through proactive engagement with clients. Prior to NICE, Stephen worked at XO Communications as a Customer Care Trainer from December 2007 to November 2011, and at eBay as a Marketing Consultant from June 2004 to November 2007. Stephen's expertise encompasses customer success and technical account management, focusing on the effective utilization of software platforms by clients.
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