Steve McAlister has extensive experience in program and account management, primarily in technology and telecommunications sectors. They served as a Principal Technical Account Manager at NICE inContact since 2019, focusing on delivering exceptional customer experiences via cloud contact center solutions. Previously, they held roles at IBM Global Technology Services and Phoenix Telecom Solutions, as well as leading government IT deployments at Avaya Government Solutions. Their earlier career included significant contributions at Nortel Networks, where they managed global product support and customer service operations.
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