Susan Yosef is a seasoned technical and UX writer currently serving as the Lead Technical Writer at NICE. With extensive experience in technical writing, they have also held the position of Expert Technical Writer at NICE Systems from 2007 to 2023 and worked as a Technical Writer at FIS Software in 2006. Prior to their writing career, Susan gained experience as an Import/Export Clerk at Union Bank of Israel from 1997 to 2006.
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