Swapnil Gurav is a Group Manager at NICE, bringing over 18 years of experience in technical support and leadership within the SaaS and cloud operations sectors. Former roles include Principal Software Engineer and Technical Support Manager at Avaya, where they led a team of 24 engineers and implemented strategies that boosted customer satisfaction by 20%. Previously, Swapnil served as a Service Delivery Consultant at DXC Technology, focusing on automation projects that improved efficiency and reduced errors. They hold a Bachelor's degree in Electronics and Telecommunication from Savitribai Phule Pune University.
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