Tamra Lucente is an experienced customer success professional with a diverse background spanning over two decades. Currently serving as the Director of Customer Success at NiCE since June 2025, Tamra has previously held senior leadership roles at Level Access and PGi, including Senior Director of Customer Success and Senior Director of Customer Success, respectively. Tamra's career at PGi began in January 1999 and showcased a progression through various positions, including Global Service Management Specialist and Senior Quality Assurance Analyst. Tamra holds a Bachelor of Arts degree in Business Administration from Baker University.
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