Terence Abiama

Terence Abiama, ITIL v4, currently serves as a Senior Technical Account Manager at NICE CXone, where responsibilities include communicating upcoming code releases and fostering relationships with cross-functional teams. Previously, Terence held roles as a Sr. Technical Account Manager at Sierra Wireless, providing critical support for enterprise clients, and as a Hospitality WLAN Install Engineer at Active Networks, completing network installations for major hotel chains. Additional experience includes IT Operations Analyst at Cricket Wireless, Tier II Network Engineer at Hewlett Packard Enterprise, and managerial positions at AT&T overseeing network operations and development. Terence holds a Bachelor of Applied Science in Technical Management from DeVry University and an Associate's Degree in IT Networking from the University of Phoenix.