Tim Chorle is a Senior Professional Services Engineer at NICE inContact since April 2020, bringing extensive experience from a 15-year tenure at Verizon Wireless, where roles included Call Routing Architect and Workload Reduction Consultant. As a Call Routing Architect, Tim handled 9 million calls and focused on data analysis, staffing, and projection models. In previous roles, responsibilities encompassed fraud and churn reduction, as well as quality assurance through national surveys and policy development. Educational accomplishments include obtaining a TESL certification from Oxford Seminars and accumulating over 50 credits in Computer Science from the University of Pittsburgh.
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