Troy Russell is a seasoned Business Intelligence Consultant at inContact since 2015, specializing in MySQL and ETL principles to enhance marketing dashboards and manage data effectively. Previously, Troy served as the Business Intelligence Manager at eRecyclingCorps, developing a comprehensive database for tracking inventory shipments and sales. As a Senior Manager at inContact from 2010 to 2012, Troy focused on forecasting and trend analysis to inform pricing methodologies. Troy's tenure at Sprint Nextel from 1997 to 2010 included roles as Group Manager in Revenue Assurance, Product Manager, and Pricing Analyst, where various innovative solutions were implemented to support billing systems and customer management. Troy holds an MBA in Finance and Information Systems from the Kelley School of Business at Indiana University and a B.S. in Finance from Indiana University Bloomington.
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