Vishnu Nair is a Technical Support Leader with extensive experience in workforce management and customer experience, currently serving as the Tech Manager for CX at NiCE, where they lead the WFM First Line Support team. They previously worked as a Tech Lead at NiCE, where they conducted vulnerability assessments and provided critical support for various NICE products. Before that, Vishnu held the position of Senior Technical Consultant at Allscripts, focusing on Meaningful Use compliance and project management. Vishnu began their career as a Technical Associate at Mphasis, providing technical support for Bank of America employees. They earned a Bachelor's Degree in Computer Programming from the University of Pune.
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