William Hiller

William Hiller is an accomplished professional with extensive experience in customer success and financial services. Currently serving as the Manager of Customer Success CX at NICE since November 2019, William excels in bridging the gap between cloud-based technology and exceptional customer experiences, driving clients to exceed their business objectives. Prior to this role, William was the Patient Account Supervisor at Equiscript, LLC, where management of a team focused on serving the 340B population was a key responsibility. William's earlier tenure at Verizon, spanning 14 years, included various leadership roles in Customer Financial Services, where quantitative analysis and customer escalation resolution were primary functions. William holds a Bachelor’s degree in Finance and Financial Management Services from Clemson University.