Yannik Quere

Yannik Quere is a seasoned professional in technical support and cloud operations, currently serving as the Lead Cloud Operations Engineer at NICE CXone since March 2023, providing support for Azure Cloud-based software. Previous experience includes roles as L2 Helpdesk at beqom, Senior Technical Support Analyst at Nuance Communications, and Senior Technical Support Engineer positions at UBS and BNP Paribas CIB, where Yannik managed voice recording platforms and improved documentation processes. Notable contributions at Goldman Sachs involved global management of NICE systems, while earlier roles at IPC Systems and Verint included resolving critical issues and mentoring new hires. Yannik holds a BA in Biology from Long Island University, received between 1987 and 1991.