Mohammad Karimi is a Business Intelligence Developer at NikAmooz since December 2024, with a strong background in technical support and customer relationship management. Prior experience includes serving as a Technical Support Specialist at Mabna and a Customer Relationship Management Specialist-BI Specialist at Nilgam Group, where responsibilities encompassed creating Power BI dashboards, defining CRM processes, and evaluating agent performance. Notable achievements include implementing Power BI and a CRM system. Mohammad's career began at Bamilo, where roles progressed from Customer Service Agent to Senior Customer Service, focusing on customer satisfaction, data analysis, and training. Mohammad holds a Bachelor's degree in Computer Software Engineering from Islamic Azad University, obtained between 2013 and 2018.
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