Mark Henry

Mark Henry is an experienced service delivery manager and technical support leader with over a decade of expertise in IT operations and service delivery, primarily within high-volume environments. Currently, they lead Level 2 production support at Nike for a global retail technology ecosystem, overseeing operations for over 1,300 locations. Mark has successfully implemented initiatives that substantially reduced incident resolution times and improved customer satisfaction scores. They hold a Master of Business Administration and two bachelor's degrees in Computer and Information Systems Security, highlighting their commitment to professional development in the technology sector.