Matthew Knell

Matthew Knell is a digital product executive based in the New York City area, currently serving as a Senior Staff PM and Product Lead for Customer Support at Intuit Mailchimp. They have previously held significant roles at Nike as a Principal Product Director, shaping global product strategies for customer self-service solutions, and at JetBlue, where they pioneered innovative social media strategies that became case studies in customer experience management. With a B.S. in Information Systems from Pace University, Matthew has also contributed as a mentor-in-residence and advisory board member at Pace's Seidenberg School. Additionally, they have had impactful tenures at Samsung Electronics, AOL, and CafeMedia, leading strategies that have engaged millions of users across various platforms.