Keith Tan

Keith Tan is an experienced professional in customer experience and marketing strategy with a strong background in leadership and project management. Currently serving as Senior Manager of CX Engagement at Nine Publishing, Keith oversees subscriber retention and revenue for prominent Australian publications. Previous roles include General Manager at Hot Shot Media, where leadership contributions helped innovate in social media photography, and various positions at Velocity Frequent Flyer, including Product Specialist and Marketing Advisor, driving significant revenue initiatives. Keith's consultancy experience at Nous Group, and strategic roles at Suncorp Group, demonstrate a commitment to enhancing customer value and improving operational performance. An MBA candidate at Northwestern University with a flawless GPA, Keith also holds dual degrees in Arts (Hons) and Laws from the University of Melbourne.