Paul Heads

Paul Heads is a skilled Service Desk Lead and Senior Support Analyst with extensive experience in service management and Zendesk administration. They held various roles at companies such as Hicomply and Kykloud, where Paul was instrumental in building support processes and managing customer expectations. Currently, Paul serves as a Service Manager at The Nine Software Company, following a tenure as an IT Service Desk Team Leader at Tracsis plc, where they implemented new service desk tooling. Throughout their career, Paul has demonstrated strong communication and managerial skills, along with expertise in ITIL practices and incident management.