Ibrahim O. is an experienced IT professional with a strong background in infrastructure management and technical support. Currently serving as Infrastructure Technical Lead at Nine since May 2015, Ibrahim O. specializes in the administration and maintenance of Office 365 and Microsoft MDM InTune, alongside server resource monitoring. Previous roles include IT Application Support and IT Service Desk Analyst, with expertise in managing Active Directory, Microsoft Suite, and telecommunication systems. Prior experience in customer-facing roles at Coles and technical positions at PsycResponse, combined with a solid educational foundation in Information Communication Technology from the University of Western Sydney and other institutions, showcases a well-rounded skill set in both technical and customer service environments.
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