Keith Tan

Keith Tan is a CX leader currently serving as the Senior Manager of CX Engagement at Nine Publishing, where they oversee subscriber retention and revenue for prestigious media outlets. With prior experience as the General Manager at Hot Shot Media, they played a key role in securing significant investment for the start-up. Previously, at Virgin Australia, they designed initiatives that drove substantial incremental revenue while enhancing customer service processes. Keith also served as a Management Consultant at Nous Group, improving client customer experiences and performance. They hold an MBA from Northwestern University and a dual degree in Arts and Laws from the University of Melbourne.