Rich Rose is an accomplished leader in customer service and experience optimization with extensive experience across various sectors. Currently serving as the Director of Customer Service at Nine since January 2020, Rich previously worked as a consultant at Grealy Consulting and held several prominent roles including Head of Client & People Experience at LegalVision Australia and Director of Customer Central at Telstra. With a strong background in operations and people experience, Rich has successfully led initiatives that improved customer satisfaction metrics such as Net Promoter Score (NPS) and First Contact Resolution. Co-founder of UBank and gasbox, Rich has also contributed to significant transformations in customer service at Egg and Credit Suisse. Rich holds a Bachelor's Degree in Design & Technology from Loughborough University and a Diploma of Professional Photography from The Photography Institute.
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