Ed Ryan

Ed Ryan's work experience includes:

- Group Head of Customer Insight at Nisbets, a leading multi-national provider of foodservice equipment and consumables. Responsible for providing a wide range of products to the hospitality industry and utilizing advanced digital and data-science capabilities. Started in August 2021 (current position).

- Customer Insights Manager at Nisbets, responsible for reporting and analyzing customer data to develop effective marketing strategies. Worked from May 2018 to August 2021.

- Campaign and Data Intelligence Manager at Nisbets, responsible for creating dashboard reports, campaign analysis, segmentation, and other product analysis. Also managed the implementation of a new marketing automation tool. Worked from June 2013 to May 2018.

- Marketing Analyst at Direct Wines, responsible for data analysis and gaining skills in SQL, SPSS, and Excel. Worked from November 2011 to June 2013.

- Wine Advisor at Direct Wines (Laithwaites Wine), responsible for handling customer enquiries, taking orders, and upselling additional products. Worked from September 2010 to October 2011.

- Temporary Agent at Omega Workforce, worked night shifts at Oberthur, responsible for packing credit cards, completing paperwork, and ensuring accuracy. Worked from December 2009 to June 2010.

- Sales Advisor at Homebase Ltd, responsible for selling products, handling customer enquiries, and promoting additional financial incentives. Worked from March 2008 to December 2009.

Ed Ryan attended Newent Community School from 1999 until 2006. Ed then pursued a Bachelor of Science (BSc) degree in Mathematics at Swansea University from 2006 to 2009. In 2011, they enrolled at WSET to study Wine and Spirits, completing the program in 2012.