Amy Ball

Amy Ball is a Lead Information Technology Analyst at NiSource, specializing in contact center technologies since May 2024. Previous experience includes roles as a Senior Engineer at Eventus Solutions Group and a Contact Center Engineer at VillageMD, where expertise in Amazon Connect and Avaya Call Center infrastructure was developed. Additional positions include Operations Engineer at JPMorgan Chase & Co., focusing on application support for global contact centers, and Software Engineer at Cardinal Health, where responsibility included managing Genesys PureConnect applications. Early career experience involved business analysis and systems roles, as well as client relationship management and technical support. Amy Ball holds a Bachelor of Engineering Technology in Electrical and Electronics Engineering from The University of Toledo.