Catherine R. is a dynamic ServiceNow CMDB Architect with extensive experience in developing and implementing processes that enhance data accuracy and reliability. They have successfully led initiatives at Deloitte to improve enterprise-wide usability of the CMDB while fostering cross-functional collaboration. Their previous roles include ServiceNow Development Manager at Insight Global and Director of Technical Support at FuseMail, where they cultivated a strong foundation in ITIL processes and service delivery. Currently, Catherine is a ServiceNow CMDB Analyst/Architect at NiSource, continuing to innovate within the ServiceNow platform. They hold a background in Information Technology from the University of Phoenix.
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