Felicia T. is an experienced IT professional with a strong background in managing IT applications and services. Felicia currently serves as Manager of IT Applications and previously held the position of IT Strategy and Service Manager at NiSource since February 2015, focusing on delivering customer-centric IT solutions and strategic planning. Prior to NiSource, Felicia was Service Support Manager at Sears Holdings Corporation from April 2012 to February 2015, overseeing daily service operations and identifying improvement opportunities. Felicia's career also includes a significant tenure at Accenture working with Best Buy, where responsibilities included leading a global IT support team and managing retail systems. Earlier roles at Best Buy involved IT product management and service level management, along with experience as Problem Manager at Voya Financial. Felicia holds a Master's Degree in Organizational Leadership from Concordia University-St. Paul and a Bachelor's Degree in Computer Science from Western Kentucky University.
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