Ryan Spirelli is a seasoned IT professional with extensive experience in IT service management and support, specializing in SaaS and on-premise applications. Currently serving as Lead IT Systems Analyst at NiSource since March 2015, Ryan has a proven track record in incident escalation, change management, and problem management using ServiceNOW. Previous roles include Business Continuity & Disaster Recovery Administrator at CBC Companies and various technical positions in data center operations, IT engineering, and helpdesk support. Ryan holds an Associate's Degree in Network Systems Administration and an Associate's Degree in Applied Science in Electronics and Computer Technology from DeVry University, complemented by vocational training in electronics.
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