Neha M.

Neha M. has extensive experience in project management and customer journey optimization, currently serving as Project Manager for Network Management and Senior Manager for Customer Journey and Client Experience at Nium since July 2017, with a focus on institutional business. Prior roles include Senior Compliance Executive at Ocwen Financial Solutions Pvt. Ltd. from June 2014 to May 2017 and Quality Assurance Specialist at HSBC for a brief period in late 2012. Neha's career began at Hongkong Shanghai Banking Corporation (HSBC), where roles included Assistant Manager in the CEP CSO and Executive Customer Service from August 2007 to September 2011. Neha holds multiple Bachelor of Commerce degrees in Accounting and Finance as well as Business/Commerce from The Bhowanipur Education Society College, along with a Higher Secondary certificate in Business/Commerce from National High School Kolkata.