Laura Brookes is currently the Head of Operations at NJC (Not Just Cleaning), leveraging over 17 years of experience in Total Facilities Management across diverse industries. Previously, Laura has held significant roles including Dedicated FM Contracts Manager at Precision Facilities Management and Area Manager at Emprise Services, focusing on soft services management for contracts like EON. With a strong emphasis on client relationship management, Laura specializes in developing and implementing FM strategies that drive continuous service improvement and compliance with key performance indicators. Their extensive operational experience spans multiple organizations, including Mitie, Carillion, and Cloud FM, where they have consistently demonstrated a commitment to quality service and team collaboration.
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