nlightencx are multiple award-winning customer and client experience specialists that have been helping businesses deliver exceptional customer experiences for almost two decades. 

Recognised as Africa’s leading Multidisciplinary Client/Customer Experience specialists, our superpower is helping B2B companies increase sales by up to 30% in just 24 months. 

Our specialised and bespoke services include a unique Customer Experience Research Framework, True Voice of the Customer Research, Real-Time Reporting platforms, Customer Journey Mapping, Customer Experience Redesign, CX Strategy, and tailor-made CX Training.

We are masters at client retention, risk mitigation, and uncovering business growth opportunities.

We do this with our trusted True Voice of Customer Framework, designed to take an organisation from being customer-unaware to customer-centric. 

Our unique methodology cuts to the core to reveal deep insights into client behaviour and client perception of a business. The heart of our value offering lies in the extensiveness and accuracy of the research we undertake, as well as our ability to translate insights and data into actionable strategies that work to mitigate risk, capitalise on cross and up-sell opportunities, ensure client loyalty, and drive overall business growth. 

In a nutshell, we work with Client Retention Managers, Marketing Managers, Heads of Customer Experience, Sales Directors, and Business Development Executives to create the kind of customer experiences that grow market share and boost brand value. Specialising in the B2B AND B2B2C sectors – our offering includes companies in the FinServ, Fintech, Telecos, Facilities Management,  Outsourced services, Logistics, BPO, industries.

View our short explainer video on how our True Voice of Customer program increases customer buy-in and improves the bottom line. https://bit.ly/2SDBmtV

Start the journey at www.nlightencx.com

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