Liisu Inno

Liisu Inno is an experienced customer insights and operations professional who currently serves as the CX Project Manager at NoCry® Safety, where they design customer journeys and drive operational improvements. Previously, Liisu held the position of Customer Experience Analytics Lead at Bolt, leading insights initiatives for the Rentals vertical and managing a team of analysts. They have also worked as the Head of Customer Support at Sparq, where they built the customer support function from the ground up, and as the Head of Customer Experience at NoCry Tools & Gear, establishing scalable support operations. Throughout their career, Liisu has leveraged their skills in mapping journeys, analyzing feedback, and implementing tools to enhance customer experience and operational efficiency.