Sonia Mattu is an experienced professional in IT service management and customer support, with a career spanning over a decade in various leadership roles. Notable positions include Client Services Coordinator at IMI Precision Engineering, Customer Service Operations Manager at Nasstar, and multiple Service Desk Manager roles at organizations such as 6Degrees and Poundland & Dealz. Sonia has a proven track record in managing service delivery, client relationships, and support teams across diverse sectors, including legal and education. Sonia's educational background includes a joint honours degree in Information Systems with Business from the University of West London. Currently, Sonia holds the position of Senior Service Delivery Manager at Node4, where responsibilities include overseeing customer accounts and ensuring high levels of service satisfaction.
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