Tom Burton is an experienced IT Service Delivery Manager currently with Node4 Ltd, where they oversee end-to-end IT service delivery, maintaining strong relationships with clients and managing service level agreements. Tom previously served as an IT Service Desk Manager at risual Limited, leading a team of technicians and focusing on continuous improvement through ITIL best practices. They began their career as an IT Support Engineer Apprentice at risual, quickly progressing into full-time roles and eventually into management due to their dedication and expertise in IT service management. Tom holds multiple certifications, including ITIL® Foundation, and has cultivated strong skills in customer service and technical support throughout their career.
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